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Pandemic Update 3.23.2020

Pandemic Update 3.23.2020

Beginning March 28, Credit Union of America Saturday operations will be limited to drive-thru teller services. Our lending department, account services and call center will be unavailable on Saturdays, temporarily. Monday through Friday operations will remain unchanged for now.

Monday through Friday
7:30am- 6:00pm- East Harry, North Rock, Ridge Road, South Broadway, Delano, Great Bend, Pratt and Salina
9:00am- 6:00pm- Maize, West 21st, Woodlawn, Derby, Hutchinson, Call Center, Lending and Account Services

9:00am-1:00pm- East Harry, North Rock, Ridge Road, South Broadway, Delano, Great Bend, Pratt, Salina, Maize, West 21st, Woodlawn, Derby, Hutchinson
Closed Saturdays- Call Center, Lending and Account Services

Digital Banking, ATMs and Phone Tellers are available 24/7.

*Goddard is currently closed with the remodel, drive-up ATM is still available.

Our goal is to ensure you understand how to access your finances and be safe with your money during this time. Processes and procedures may seem like they’re changing every day, but know that we will keep you informed. Please take steps to minimize financial risks, shop with confidence and avoid scams:

Use cashless payments. Digital bill pay, online transfers, debit cards, credit cards and person-to-person options not only reduce face-to-face interactions and physical contact, they offer greater protection than carrying cash.   

  • Transactions made on your CUA debit/credit cards come with buyer’s protection. If you see an unauthorized charge, you’re able to dispute it. Visit CuofAmerica.com/dispute for more.
  • You have zero liability if you report your card lost or stolen. If you withdraw cash, and it’s stolen- there is nothing that can be done to reimburse you for those funds.
  • Also, if your card features the contactless “wave” symbol, you can simply TAP accepting merchants’ payment readers rather than hand your card off to an associate and risk virus transmission. If your card doesn’t have the contactless “wave”, you may request one by calling 800.256.8049.
  • CUA credit cards offer a host of additional benefits like warranty manager and travel protection, perfect for times like these. Click here for more information on the perks that come with your CUA credit card.
  • You can track your spending more easily through digital or card payments. This may come in handy to organize expenditures during the pandemic.

These payment types ensure you are at less risk for theft, and are continually able to transact business, regardless of merchants whose ability may be limited to accept cash as this situation evolves.

Do not click web links from sources you do not know. Your inboxes are likely full of COVID-19 updates. Pay close attention to the ‘from’ source to avoid downloading viruses. For the most up to date information about COVID-19, visit the CDC or WHO websites directly, rather than relying on emails claiming to be from government officials. Visit only official websites for things like filing unemployment.

Ignore online offers and pop-ups to purchase COVID-19 vaccinations, pills, and other prescriptions to treat the virus.  

Carefully consider donation requests. We understand many will be in need right now. It’s important to understand which causes are legitimate and where your donated funds are actually going. If someone requests gift cards or money wires, do not comply.

Don’t rush. If something feels fishy, or you’re unsure of the best move, wait until you can contact the appropriate authorities and/or your financial institution to ask more questions. Remember, CUA will never call you to ask for private information like social security number or debit card security digits.

Credit Union of America is a financial institution so is classified as an essential business under any shelter-in-place order. We're following social distancing policies and proactively addressing business continuity, so branch drive-thrus and support departments remain available to our members. Additionally, we are supplementing our employees’ paid time off and complying with The Families First Corona Virus Response Act (FFCRA). As a reminder, your deposits are safe and insured with the National Credit Union Association (NCUA) up to $250,000. Continue checking our website, not only for pandemic updates, but also for digital banking tools and information on products that may help you manage funds during this time. If you have questions on any of the information provided or would like assistance with your CUA account, please call us at 800.256.8049. Thank you for your continued trust and support. We are here for you.

Frank Shoffner
Credit Union of America, CEO


Credit Union of America

Robert, if you haven't already, please give us a call at 800.256.8049 to discus combining your loans or other options.
4/2/2020 1:17:00 PM