How CUA Protects You
In order to better protect our members, we require all account changes to be made in writing or via Online and Mobile Banking’s secure messaging feature. You can use Online and Mobile Banking’s secure messaging feature for added security when communicating with us regarding questions about your account.
We never need your personal information e-mailed to us – if we e-mail you we will provide you with a phone extension. You can contact us by calling the main branch (316-265-3272) and using that extension.
We encourage you to enroll in the Verified by Visa program to protect your transactions while shopping on the Internet.
CUA Visa cardholders have insurance to help cover the costs associated with recovering from identity theft. See your Guide to Benefits for more details.
Contact us directly if you are unsure about any communication you receive at 316-265-3272 or toll-free at 1-800-256-8049.