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Credit Union of America Online Privacy Policy


This privacy policy outlines how we manage and use personal and non-personal information collected during your interaction with Credit Union of America's digital platforms.

Personal Information:

Name and Email Address Use:

  • Your name and email address are kept confidential.
  • We never share your name or email address with external entities.
  • Your details are not rented, sold, or given away.

Email Communication from Credit Union of America:

  • Credit Union of America may occasionally email you regarding relevant digital topics, informational, and marketing content.
  • You have the option to opt-out of our electronic communications by following instructions in our emails.
  • Opting into our email list requires explicit consent from you.

Business Relationships and Follow-ups:

  • If you initiate or maintain a business relationship with us, we may contact you to provide support or answer queries.

Non-Personal Information Collection:

Analytics and Cookies:

  • We use Google Analytics, Google Tag Manager, and Google Advertising features, including but not limited to, Google AdWords and Remarketing with Google Analytics.
  • Our site deploys cookies, which are small text files, to store user preferences, safeguard data, enhance functionality, and collect tracking data.
  • The website uses both first-party (issued by our website) and third-party cookies (issued by other websites).


  • Pixels are used to monitor website activity, including pages visited and actions taken.
  • The data aids in evaluating the efficacy of our online advertisements and remarketing strategies.


  • Hotjar assists us in comprehending our users' interactions and experiences on our site.
  • It utilizes cookies and other technologies to accumulate data, which is stored in a pseudonymized user profile. Personal identification through this data is not possible.
  • You can opt-out from Hotjar’s tracking.

Interest-based Advertising:

  • Our platform gathers anonymous traffic statistics for interest-based advertising.
  • Although no personally identifiable information (PII) is collected, the generated data aids in serving you ads tailored to your interests.
  • Users can opt-out from interest-based ads via several mechanisms. Opt-outs might be cookie-based.

Location Data:

  • The Credit Union of America mobile app may request access to your device's location data to offer relevant services.
  • Other analytical and device-specific information may also be collected to enhance app performance and user experience.

User Control and Opt-Out Options:

You have control over your data and can use the following resources to manage your preferences:

  • Google Analytics Opt-Out Browser Add-on
  • Third Party Advertising Opt-Out
  • Hotjar Opt-Out

Respect for Your Privacy:

We value and respect your privacy. If you ever have questions or concerns, please reach out to our support team.

Changes to this Policy:

Credit Union of America may revise this policy periodically. We recommend reviewing it occasionally to stay informed about our practices.

Thank you for trusting Credit Union of America.

Last Updated: 9.1.2023