If you are in need of assistance, please feel free to contact any of the individuals, branches or departments listed below. Please do not send confidential information such as your account number, social security number, or personal contact information through unsecured/regular e-mail.
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Methods for sharing Confidential Information
Confidential information may be securely sent or discussed through the following CUA systems:
Secure Email is accessed through CUA’s Online Banking program. You must be enrolled in Online Banking to use Secure Email.
Live Chat is an online tool within CUA’s website, and the link is accessible in the top navigation of our website.
Encrypted Email – If a CUA representative sends you an encrypted email, where you are asked to login and create a password before you can even view the email, you may reply to that email and your message will also be encrypted when it is sent back to CUA.
Other Important Phone Numbers & Addresses - 24/7/365
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Lost/Stolen Cards |
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Visa Credit |
1.866.820.5887 |
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Debit/ATM |
1.866.820.5887 |
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Debit (when out of country) |
414.341.6535 |
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Card Activation |
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Debit/ATM |
866.985.2273 (1 card per call) |
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Visa Credit |
1.800.527.7728 |
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Select/Change PIN |
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Debit/ATM Card |
866.985.2273 |
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Visa Credit Card |
1.888.886.0083 |
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Card Disputes |
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VISA Credit Fraud/Dispute |
File online or call 866.820.5887 |
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Debit/ATM Charge Dispute |
866.820.5887 |
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Debit/ATM Fraud Activity |
316.265.3272 |
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U.S. Postal Addresses |
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CUA Visa Payments
PO Box 660493
Dallas, TX 75266-0493
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Written Correspondence or Non-Visa Payments
Credit Union of America
PO Box 47528
Wichita, KS. 67201-7528
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