Have a Question?

Contact Options Available Monday - Friday 9:00 am - 6:00 pm and Saturdays 9:00 am to 1:00 pm.

Speak with a representitive in our Member Support Center.
Local: 316.265.3272 (for more see below)
Toll Free: 800.256.8049

Chat with a Member Support Center representative securely and in real time!

Have a specific question about your account? Log in to digital banking from you mobile app or phone and navigate to "Message Center". Log in now.

Have a question on the go? Text us at 316.265.3272 for non-account related inquires. Carrier and data rates may apply.

Important Phone Numbers - Available 24/7/365
Lost/Stolen Cards
VISA Cash Back Signature Card	866.565.6172
VISA Give Back Platinum Card	866.820.5887
Debit	866.820.5887
Debit (when out of country)	414.341.6535
Card Activation
Debit	866.985.2273 (1 card per call)
Visa Credit	800.527.7728
Note: You must call from the home or business phone number you have on file with CUA.
Select/Change PIN
Debit Card	866.985.2273
Visa Credit Card	888.886.0083
Note: You must call from the home or business phone number you have on file with CUA. PIN changes are also available at most CUA ATMs.
Card Fraud/Disputes
VISA Cash Back Signature Card	File online or call 866.565.6172
VISA Give Back Platinum Card	File online or call 866.820.5887
Debit Charge Dispute	316.265.3272
Debit Fraud Activity	316.265.3272
Credit Union of America Perks
Member Service	316.854.3500 or via email

U.S. Postal Addresses
CUA Visa Payments PO Box 660493 Dallas, TX 75266-0493	Written Correspondence or Non-Visa Payments Credit Union of America PO Box 47528 Wichita, KS. 67201-7528

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