If you are in need of assistance, please feel free to contact any of the individuals, branches or departments listed below. Please do not send confidential information such as your account number, social security number, or personal contact information through unsecured/regular e-mail.
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Methods for sharing Confidential Information
Confidential information may be securely sent or discussed through the following CUA systems:
Secure Email is accessed through CUA’s Online Banking program. You must be enrolled in Online Banking to use Secure Email.
Live Chat is an online tool within CUA’s website, and the link is accessible in the top navigation of our website.
Encrypted Email – If a CUA representative sends you an encrypted email, where you are asked to login and create a password before you can even view the email, you may reply to that email and your message will also be encrypted when it is sent back to CUA.
Other Important Phone Numbers & Addresses - 24/7/365
| Lost/Stolen Cards |
| VISA Cash Back Signature Card |
1.866.565.6172 |
| VISA Give Back Platinum Card |
1.866.820.5887 |
| Debit |
1.866.820.5887 |
| Debit (when out of country) |
414.341.6535 |
| Card Activation |
| Debit |
1.866.985.2273 (1 card per call) |
| Visa Credit |
1.800.527.7728 |
|
| Select/Change PIN |
| Debit Card |
1.866.985.2273 |
| Visa Credit Card |
1.888.886.0083 |
|
| Card Fraud/Disputes |
| VISA Cash Back Signature Card |
File online or call 1.866.565.6172 |
| VISA Give Back Platinum Card |
File online or call 1.866.820.5887 |
| Debit Charge Dispute |
316.265.3272 ext. 192 |
| Debit Fraud Activity |
316.265.3272 |
| Credit Union of America Perks |
| Member Service |
316.854.3500 or via email |
| U.S. Postal Addresses |
|
CUA Visa Payments
PO Box 660493
Dallas, TX 75266-0493
|
Written Correspondence or Non-Visa Payments
Credit Union of America
PO Box 47528
Wichita, KS. 67201-7528
|