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If there are issues using a screen reader on this site, please call 316-219-5197 during normal business hours. Account inquiries and access are available 24 hours a day, seven days a week by using our Automated Phone Teller feature. Please call 316-265-3272 and press option 1 to access your account by Automated Phone Teller.

Contact Us

If you are in need of assistance, please feel free to contact any of the individuals, branches or departments listed below. Please do not send confidential information such as your account number, social security number, or personal contact information through unsecured/regular e-mail.

Do you have a comment or suggestion? Share your thoughts with us! Please note that information submitted via comments is not secure, so please submit any questions or comments you have that include confidential information by one of the methods below.

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Methods for sharing Confidential Information

Confidential information may be securely sent or discussed through the following CUA systems:

Secure Email is accessed through CUA’s Online Banking program. You must be enrolled in Online Banking to use Secure Email.

Live Chat is an online tool within CUA’s website, and the link is accessible in the top navigation of our website.

Encrypted Email – If a CUA representative sends you an encrypted email, where you are asked to login and create a password before you can even view the email, you may reply to that email and your message will also be encrypted when it is sent back to CUA.

316.265.3272 + extension
1.800.256.8049 + extension
Automated Phone Teller press 1
Online Banking & Bill Pay press 4
Credit or Debit Cards press 3
Consumer Loans press 2
Mortgage Loans 191
Investments/Wealth Management 46
General Information or Questions press 5
Business Development & Marketing 165
Human Resources  
Wichita Metropolitan Area Branches 316.265.3272
13th and Maize 1401 N. Maize Road
Delano 711 W. Douglas
Derby 1100 N. Rock Road
East Harry 10222 E. Harry
Goddard 19991 W. Kellogg Drive
North Rock 3605 N. Rock Road
Ridge Road 212 S. Ridge Road
South Broadway 5055 S. Broadway
West 21st 11858 W. 21st
Woodlawn 501 N. Woodlawn
Great Bend 620.792.2554
Great Bend 4708 10th Street
Salina 785.404.1580
Salina 1919 S. Ohio
Hutchinson 620.663.1566
Hutchinson 2616 N. Main Street
Pratt 620.672.5968
Pratt 120 W. 2nd Street 
Other Important Phone Numbers & Addresses - 24/7/365
Lost/Stolen Cards
VISA Cash Back Signature Card 1.866.565.6172
VISA Give Back Platinum Card 1.866.820.5887
Debit 1.866.820.5887
Debit (when out of country) 414.341.6535
Card Activation
Debit 1.866.985.2273 (1 card per call)
Visa Credit 1.800.527.7728
Note: You must call from the home or business phone number you have on file with CUA.
Select/Change PIN
Debit Card 1.866.985.2273
Visa Credit Card 1.888.886.0083
Note: You must call from the home or business phone number you have on file with CUA. PIN changes are also available at most CUA ATMs.
Card Fraud/Disputes
VISA Cash Back Signature Card File online or call 1.866.565.6172
VISA Give Back Platinum Card File online or call 1.866.820.5887
Debit Charge Dispute 316.265.3272 ext. 192
Debit Fraud Activity 316.265.3272
Credit Union of America Perks
Member Service 316.854.3500 or via email
U.S. Postal Addresses

CUA Visa Payments
PO Box 660493
Dallas, TX 75266-0493

Written Correspondence or Non-Visa Payments
Credit Union of America
PO Box 47528
Wichita, KS. 67201-7528