Contact Us

If you are in need of assistance, please feel free to contact any of the individuals, branches or departments listed below. Please do not send confidential information such as your account number, social security number, or personal contact information through unsecured/regular e-mail.

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Methods for sharing Confidential Information

Confidential information may be securely sent or discussed through the following CUA systems:

Secure Email is accessed through CUA’s Online Banking program. You must be enrolled in Online Banking to use Secure Email.

Live Chat is an online tool within CUA’s website, and the link is accessible in the top navigation of our website.

Encrypted Email – If a CUA representative sends you an encrypted email, where you are asked to login and create a password before you can even view the email, you may reply to that email and your message will also be encrypted when it is sent back to CUA.

Departments

316.265.3272 + extension 1.800.256.8049 + extension	Extension
Automated Phone Teller	press 1
Online Banking & Bill Pay	press 4
Credit or Debit Cards	press 3
Consumer Loans	press 2
Mortgage Loans	191
Investments/Wealth Management	46
General Information or Questions	press 5
Business Development & Marketing	165
Human Resources

Branches

Wichita Metropolitan Area Branches	316.265.3272
13th and Maize	1401 N. Maize Road
Derby	1100 N. Rock Road
East Harry	10222 E. Harry
Goddard	19991 W. Kellogg Drive
North Rock	3605 N. Rock Road
Ridge Road	212 S. Ridge Road
South Broadway	5055 S. Broadway
Via Christi	St. Francis Campus
West 21st	11858 W. 21st
West Douglas	711 W. Douglas
Woodlawn	501 N. Woodlawn
Great Bend	620.792.2554
Great Bend	4708 10th Street
Salina	785.404.1580
Salina	1919 S. Ohio

Other Important Phone Numbers & Addresses - 24/7/365

Lost/Stolen Cards
VISA Cash Back Signature Card	1.866.565.6172
VISA Give Back Platinum Card	1.866.820.5887
Debit	1.866.820.5887
Debit (when out of country)	414.341.6535
Card Activation
Debit	1.866.985.2273 (1 card per call)
Visa Credit	1.800.527.7728
Note: You must call from the home or business phone number you have on file with CUA.
Select/Change PIN
Debit Card	1.866.985.2273
Visa Credit Card	1.888.886.0083
Note: You must call from the home or business phone number you have on file with CUA. PIN changes are also available at most CUA ATMs.
Card Fraud/Disputes
VISA Cash Back Signature Card	File online or call 1.866.565.6172
VISA Give Back Platinum Card	File online or call 1.866.820.5887
Debit Charge Dispute	316.265.3272 ext. 192
Debit Fraud Activity	316.265.3272
Credit Union of America Perks
Member Service	316.854.3500 or via email
U.S. Postal Addresses
CUA Visa Payments PO Box 660493 Dallas, TX 75266-0493	Written Correspondence or Non-Visa Payments Credit Union of America PO Box 47528 Wichita, KS. 67201-7528