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If there are issues using a screen reader on this site, please call 316-219-5197 during normal business hours. Account inquiries and access are available 24 hours a day, seven days a week by using our Automated Phone Teller feature. Please call 316-265-3272 and press option 1 to access your account by Automated Phone Teller.

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Contact Us

Have a Question?

Contact Options Available Monday - Friday 9:00 am - 6:00 pm and Saturdays 9:00 am to 1:00 pm.

 

Call

Speak with a representative in our Member Support Center.
Local: 316.265.3272 (for more see below)
Toll Free: 800.256.8049

 

Chat

Chat with a Member Support Center representative securely and in real time! 

 

Text

Have a question on the go? Text us at 316.265.3272 for non-account related inquiries. Carrier and data rates may apply. 

After Hours Message

Need to send a message after business hours? Log in to digital banking and navigate to "Message Center". These messages will be returned within 24 business hours.  Log in now.  

 

 

Local Area Codes for Member Support Center
Toll Free 800.256.8049  
Wichita 316.265.3272
Great Bend 620.792.2554
Salina 785.404.1580
Hutchinson 620.663.1566
Pratt 620.672.5968
Important Phone Numbers - Available 24/7/365
Lost/Stolen Cards
VISA Cash Back Signature Card 866.565.6172
VISA Give Back Platinum Card 866.820.5887
Debit 866.820.5887
Debit (when out of country) 414.341.6535
Card Activation
Debit 866.985.2273 (1 card per call)
Visa Credit 800.527.7728
Note: You must call from the home or business phone number you have on file with CUA.
Select/Change PIN
Debit Card 866.985.2273
Visa Credit Card 888.886.0083
Note: You must call from the home or business phone number you have on file with CUA. PIN changes are also available at most CUA ATMs.
Card Fraud/Disputes
VISA Cash Back Signature Card File online or call 866.565.6172
VISA Give Back Platinum Card File online or call 866.820.5887
Debit Charge Dispute 316.265.3272
Debit Fraud Activity 316.265.3272
Credit Union of America Perks
Member Service 316.854.3500 or via email
U.S. Postal Addresses

CUA Visa Payments
PO Box 660493
Dallas, TX 75266-0493

Written Correspondence or Non-Visa Payments
Credit Union of America
PO Box 47528
Wichita, KS. 67201-7528