Skip to main content

Security & Fraud Prevention

Secure Your Accounts

Credit Union of America (CUA) will never call or text you asking for sensitive information such as your SSN, account number, card numbers, online banking username & password, or PIN. If someone reaches out to you requesting this information, please do not respond.

Report Fraud or Identity Theft

If you have concerns about a fraudulent CUA phone call or text, please contact us directly. 

If you suspect your identity may have been stolen, visit Federal Trade Commison's IdentityTheft.gov to report the theft and get a recovery plan.

Common Scams to Watch For

Stay vigilant of potential scams. Paired with the many safeguards CUA has in place, these best practices will help keep your accounts and information safe.

CUA Impersonation Scams

Be wary of any out-of-the-blue phone calls, emails, or texts claiming to be CUA or another financial institution. Fake CUA scammers may try to trick you out of money or information, claiming fraudulent activity, a missed payment, or a lockdown on your account.

Sweetheart Scams

Look out for online connections that offer to send a cashier’s check or virtual payment in return for a cash advance, wire transfer, bitcoin, or gift card. They may stress urgency with a made-up story so you send their request before being notified their payment was no good.

Remember: Never send money to someone you haven’t met in person.

Digital Banking Security Tips

  • Only download the official CUA app from the Apple Store or Google Play Store.
  • Choose a secure and complicated password, be sure to change it frequently. 
  • Keep all operating systems up to date.
  • Enable Two-Factor Authentication (2FA) for added protection.
  • Use a VPN on your computer and smartphone, so your internet connections are encrypted and anonymous.
  • Install and maintain a strong antivirus program on your computers, phones, and other devices.
  • Secure your router and Wi-Fi.
  • Utlilize mobile payment technology such as Apple Pay, Google Pay, or Samsung Pay that use tokenization. When you pay with these it shields your card number from fraud. 

Additional Safety Practices

  • Don’t share personal information with unknown entities.
  • Do take advantage of online banking alerts.
  • Don’t provide personal information through a link you were not expecting.
  • Do use strong, unique passwords for all accounts.
  • Use Two-Factor Authentication (2FA) on online accounts when available
  • Sign up for eStatements
  • Protect your PIN on debit and credit cards
  • Staff informed of scams
  • Freeze your cards when lost or misplaced

If you're ever feeling unsure, contact us to check with the CUA Member Support Center before taking action.