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Tips for Card Disputes

Debit and Credit Card Disputes

If the amount you authorized is different than the actual amount charged, this is called a Merchant Dispute. In this case, contact the merchant who charged your card first. If the issue cannot be rectified, please call Credit Union of America directly at 800.256.8049 or visit any CUA location during normal business hours.

If you find a charge on your debit card from a retailer that you did not authorize at all, and you detect fraud on the debit card, please call Credit Union of America directly at 800.256.8049 or visit any CUA location during normal business hours. There will be a form to complete and sign - this can be done in person or via secure email.