Contact Us

If you are in need of assistance, please feel free to contact any of the individuals, branches or departments listed below. Please do not send confidential information such as your account number, social security number, or personal contact information through unsecured/regular e-mail.

Methods for sharing Confidential Information

Confidential information may be securely sent or discussed through the following CUA systems:

Secure Email is accessed through CUA’s Online Banking program. You must be enrolled in Online Banking to use Secure Email.

Live Chat is an online tool within CUA’s website, the link is located on the homepage of the site.

Encrypted Email – If a CUA representative sends you an encrypted email, where you are asked to login and create a password before you can even view the email, you may reply to that email and your message will also be encrypted when it is sent back to CUA.

316.265.3272 + extension
1.800.256.8049 + extension
Automated Phone Teller press 1
Electronic Services Manager 192
Online Banking & Bill Pay press 4
Credit or Debit Cards press 3
Consumer Loans press 2
Mortgage Loans 191
Investments/Wealth Management 94
General Information or Questions press 4
Business Development & Marketing 165
Human Resources  
CUDL Auto Loans 89
Wichita Metropolitan Area Branches 316.265.3272
W. Douglas 711 W. Douglas
East Harry 10222 E. Harry
Woodlawn 501 N. Woodlawn
North Rock 3605 N. Rock Road
Ridge Road 212 S. Ridge Road
South Broadway 5055 S. Broadway
Via Christi St. Francis Campus
Derby 1100 N. Rock Road
West 21st 11858 W. 21st
13th and Maize 1401 N. Maize Road
Goddard 19991 W. Kellogg Drive
Great Bend 620.792.2554
Great Bend 4708 10th Street

Other Important Phone Numbers & Addresses - 24/7/365 

Lost/Stolen Cards
Visa Credit 1.866.820.5887
Debit/ATM 1.866.820.5887
Debit (when out of country) 414.341.6535
Card Activation
Debit/ATM 866.985.2273 (1 card per call)
Visa Credit 1.888.886.0083
Note: You must call from the home or business phone number you have on file with CUA.
Select/Change PIN
Debit/ATM Card 866.985.2273
Visa Credit Card 1.866.820.5887
Note: You must call from the home or business phone number you have on file with CUA. PIN changes are also available at most CUA ATMs.
Card Disputes
VISA Credit Fraud/Dispute File online or call 866.820.5887
Debit/ATM Charge Dispute 866.820.5887
Debit/ATM Fraud Activity 316.265.3272
U.S. Postal Addresses

CUA Visa Payments
PO Box 660493
Dallas, TX 75266-0493

Written Correspondence or Non-Visa Payments
Credit Union of America
PO Box 47528
Wichita, KS. 67201-7528